Understand AI
Build a practical understanding of Generative AI, LLMs, AI agents and automation.
AI Transformation for SMEs
From AI Awareness to Business Transformation
Equip your management team and HODs to understand AI, identify real workplace opportunities and build practical AI-enabled workflows through a customised 2 + 4 day SSG-supported programme.
Ascendo Academy in partnership with Bluehive Consulting Asia
SSG-supported · SFEC may be used subject to eligibility · Customised corporate class from 10 participants · Training may be conducted at your office
The 2 + 4 day journey
6 days- 01Understand AI
- 02Discover Opportunities
- 03Apply AI
- 04Build Workflows & Agents
- 05Prepare for Transformation
Why this programme
Not Another “How to Use ChatGPT” Course
Most AI courses focus on individual productivity. This programme is designed for companies that want to go further — from understanding AI to identifying where it can improve actual business processes.
Discover Opportunities
Identify repetitive work, inefficient processes, bottlenecks and workplace pain points.
Apply & Build
Develop practical AI-enabled workflows and prototype departmental agents.
Prepare for Transformation
Understand the data, systems, controls and integration needed to move from prototype to implementation.
The objective is to build organisational readiness for AI transformation — not just teach AI tools.
The 2 + 4 day journey
A Structured 6-Day AI Transformation Journey
2 Days — Understand & Discover01
Generative AI in the Digital Workplace
Management + HODs + key managers
Build a common understanding of AI across the organisation and identify potential opportunities by function.
4 Days — Apply & Build02
Optimising Generative AI
HODs + process owners + AI champions + IT/digital staff
Move beyond prompting and learn how AI-enabled workflows and departmental agents are designed, controlled, connected and improved.
Stage 1 · 2 days
Understand AI. Discover Where It Can Create Value.
Build a shared foundation before deciding what to automate or transform.
Key topics
- Generative AI fundamentals
- Large Language Models
- Emerging AI trends
- AI for workplace productivity
- Prompting for business tasks
- AI for documents and communication
- AI for research and analysis
- Responsible AI
- Accuracy and hallucination risks
- Data confidentiality
- Human oversight
- Department-specific AI opportunities
Explore opportunities by function
Management
HR
Sales
Marketing
Finance
Operations
Logistics
Procurement
Customer Service
Stage outcome
Participants leave with a clearer understanding of what AI can do and a preliminary list of workplace opportunities worth exploring.
Practical exposure
Experience Practical GenAI Tools
Participants work with a small selection of tools to understand different types of GenAI capabilities.
ChatGPT / Claude / Gemini
- Research
- Writing
- Summarising
- Analysis
- Problem solving
- Idea generation
Microsoft Copilot or Gemini for Workspace
- Documents
- Workplace productivity
- Spreadsheets
- Everyday business tasks
Canva AI
- Images
- Marketing visuals
- Social content
- Presentation graphics
Gamma
- Presentation generation
- Structuring reports
- Turning content into decks
Excel / Google Sheets
- Data analysis
- Business reporting
- Trends
- Structured information
Actual tools may be adapted according to the client's technology environment.
Stage 2 · 4 days
Apply AI. Build Controlled Workflows and Agents.
Optimising Generative AI is designed for HODs, process owners, AI champions, IT/digital staff and technically comfortable managers.
01
Build the Agent Foundation
Understand the business problem, workflow, inputs and outputs.
02
Make the Agent Safe
Apply guardrails, permissions, controls and human approval.
03
Connect the Agent
Understand APIs, connectors, data sources and systems.
04
Test & Troubleshoot
Identify errors, failures, incorrect outputs and integration issues.
05
Develop the Application
Build a usable interface or workflow.
06
Complete the Agentic Workflow
Combine multiple steps, models or functions into a practical prototype.
Participants leave with practical prototype experience and a clearer understanding of what is required to implement AI inside a real business environment.
Possible departmental agents
Build Around Real Workplace Problems
Use practical workflow examples to connect AI capability to work your teams already do.
Sales
Quotation / Proposal Assistant
Customer requirement → product information → quotation draft → human review → customer follow-up
HR
HR Knowledge & Onboarding Assistant
Employee question → retrieve policy/SOP → generate response → escalate when needed
Operations
Operations Exception Agent
Operational data → detect exception → analyse issue → recommend next action → manager review
Inventory / Procurement
Inventory Intelligence Agent
Stock + sales data → identify trends / shortages → recommendation → approval
Marketing
Marketing Content Workflow
Campaign brief → content generation → image creation → approval → output
Management
Management Reporting Assistant
Data inputs → summarise → analyse → highlight exceptions → management briefing
Prototype activities may use safe sample or sandbox data. Direct connection to live enterprise systems is not required during training.
Enterprise technology path
Built Around the Tools Your Company Already Uses
The programme can be contextualised according to your existing productivity environment while maintaining the same approved learning outcomes.
Microsoft Pathway
Best for organisations using Microsoft.
- Microsoft 365
- Outlook
- Teams
- OneDrive
- SharePoint
- Excel
- Microsoft Copilot
- Power Automate
- Relevant APIs and connectors
Google Workspace Pathway
Best for organisations using Google Workspace.
- Gmail
- Google Drive
- Google Docs
- Google Sheets
- Gemini
- Google Workspace tools
- Automation/connectors
- Relevant APIs
Additional GenAI tools such as ChatGPT, Claude, Canva AI, Gamma and other suitable platforms may be introduced where relevant.
The client's technology ecosystem, department examples, workplace scenarios and practical exercises may be contextualised while the approved Learning Units and Learning Outcomes remain unchanged.
Participants
Who Should Attend?
2-Day Foundation
Best for Management & HODs
Business ownerCEO / GMSenior managementHODsFunctional managersHRSalesMarketingFinanceOperationsLogisticsProcurementCustomer Service
Purpose: Give leadership a common understanding of AI and help each function identify where AI may create value.
4-Day Applied Programme
Best for Process Owners & AI Champions
HODsProcess ownersAI championsIT / digital staffBusiness analystsOperations leadsTransformation project team membersTechnically comfortable managers
Purpose: Develop practical capability in AI workflows, agents, integration concepts and prototype development.
Not every senior manager needs to attend all 6 days. Management and HODs may attend the 2-day foundation programme, while selected participants continue into the 4-day applied programme.
Business outcomes
From Training to a Pipeline of AI Opportunities
1
Shared AI Understanding
Management and HODs develop a common language around AI.
2
Department Opportunity Map
Teams identify potential opportunities within their own functions.
3
Business Use Cases
Participants define real workplace problems AI may help solve.
4
AI Workflow Concepts
Teams understand how data, AI, rules, systems and human approval work together.
5
Prototype Agents
Selected participants develop practical AI-enabled prototypes.
6
Transformation Pipeline
Management leaves with a shortlist of opportunities that can be evaluated for implementation.
The strongest use cases can subsequently be evaluated through a separate business transformation engagement.
Course fees & funding
Government-Supported AI Capability Building
Eligible companies and participants may receive SSG course fee support subject to prevailing funding criteria.
Course 1
Generative AI in the Digital Workplace
2 Days
Full course fee
S$1,380
before GST
Indicative fee after 70% support
S$414
before GST
TGS Code: TGS-2023040639
Illustration based on 70% course fee support. Actual subsidy depends on participant and employer eligibility.
Course 2
Optimising Generative AI
4 Days
Full course fee
S$2,100
before GST
Indicative fee after 70% support
S$630
before GST
TGS Code: TGS-2025061141
Illustration based on 70% course fee support. Actual subsidy depends on participant and employer eligibility.
Full 2 + 4 Day Journey
Complete Transformation Pathway
6 Days
Full course fee
S$3,480
before GST
Indicative fee after 70% support
S$1,044
before GST
TGS Code: Both courses
Illustration only based on 70% course fee support. Final payable fees depend on prevailing funding eligibility.
Further employer support
SkillsFuture Enterprise Credit (SFEC)
Eligible employers with available SFEC may be able to use their credits to offset eligible out-of-pocket course fees after applicable SSG funding.
Subject to prevailing SFEC terms, employer eligibility, available SFEC balance and claim conditions. Final funding and payable amounts should be confirmed before enrolment.
Customised corporate class
Bring the Programme Into Your Organisation
For organisations with 10 or more participants, the programme may be customised around your business environment.
Minimum 10 participants for a customised corporate class
Training may be conducted at your office, subject to suitable training facilities and logistics.
Request a Customised Corporate ClassCustomisation may include
- Department-specific examples
- Industry-relevant use cases
- Workplace scenarios
- Company pain points
- Selected workflows
- Microsoft or Google ecosystem
- Relevant AI tools
- Prototype themes
- Cross-functional exercises
Why this is different
Training Designed Through a Business Transformation Lens
Ascendo Academy
Training & SSG Framework
- Approved course platform
- Training administration
- SSG funding framework
- Learner assessment
- Certification
Bluehive Consulting Asia
Enterprise Application & Business Transformation
- Contextualised course delivery
- Business use cases
- Process improvement perspective
- Cross-functional facilitation
- Workplace application
- AI adoption experience
- Business transformation capability
Training that connects AI capability with real business problems.
Programme trainers
Business + Technology, Taught Together
Serene Kwok
Business Transformation & Strategic Application
“What should we transform, and why?”
Business transformationProcess optimisationEnterprise AI adoptionWorkplace transformationBusiness use casesCross-functional facilitationSME transformationDigital and branding strategy
Simon Yap
AI Agents, Automation & Technical Application
“How could AI solve this, and can we build it?”
AI agentsWorkflow automationAPIs and integrationsAI application developmentAgentic workflowsData and systemsGuardrailsTroubleshootingTechnical feasibility
The programme combines business transformation thinking with practical AI implementation capability.
From training to transformation
The Course Is the Starting Point
01
Train
Understand AI
02
Discover
Identify opportunities
03
Prototype
Build workflows and agents
04
Prioritise
Select high-value use cases
05
Transform
Redesign processes
06
Implement
Deploy suitable solutions
The objective is not to automate everything. It is to identify where AI genuinely makes business sense.
Post-training transformation and implementation work is separate from the course.
Common questions
Frequently Asked Questions
Take the next step
Ready to Explore What AI Can Do for Your Business?
Bring your management team and HODs together, identify practical AI opportunities and start building your organisation's AI capability.
Customised corporate classes available from 10 participants.
Speak With Our Team