Project Snapshot
- Industry
- F&B and hospitality — multi-outlet cafe chain with a mixed frontline workforce.
- Client Type
- Multi-outlet SME F&B group.
- Business Goal
- Bringing L&D, HR, operations and reporting into one operating platform for a growing cafe group.
- Services Delivered
- Operations Platform · L&D + HR Integration · Management Reporting · Process Redesign
- Project Focus
- L&D, HR, daily operations and management reporting lived in different tools, spreadsheets and heads. Leadership wanted a single operations platform so outlets ran the same way and head office had a real-time view.
Business Challenges
What this business was working through
- L&D, HR, operations and reporting split across disconnected tools.
- Outlet consistency dependent on individual managers rather than a shared system.
- New hire onboarding slow and inconsistent across outlets.
- Management reporting reliant on end-of-month spreadsheet consolidation.
- Limited real-time visibility into outlet-level operational health.
What Bluehive Delivered
The work that moved the needle
Operations Platform
Designed a web-based operations platform as the single system of record for outlet operations.
L&D + HR Integration
Consolidated training, onboarding and HR workflows into the same platform used for daily ops.
Management Reporting
Built management reporting on top of the platform for real-time outlet-level visibility.
Process Redesign
Redesigned the workflows behind each module so the platform reinforced good practice, not just paved cow paths.
Business Outcomes
What changed for the business
- A single operating platform used across outlets and head office.
- Faster, more consistent onboarding for new hires.
- Real-time visibility into outlet-level operations and performance.
- Reduced reliance on end-of-month spreadsheet consolidation.
- A foundation for further digital and AI capability on top of clean workflows.
Related Services
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