- Industry
- Multi-business SME group operating across distribution and related services.
- Client Type
- Multi-entity SME group with cross-functional leadership and operational teams.
- Business Goal
- Aligning a multi-business SME group around a shared operating model and future growth direction.
- Services Delivered
- Operating Model Review · Business Process Redesign · SOP Development · Brand Direction
- Project Focus
- Leadership wanted to move from a collection of related businesses into a more coherent group. That required clarifying business unit roles, aligning operations, and setting a longer-term transformation direction that individual units could plug into rather than compete with.
What this business was working through
- Multiple business units with overlapping capabilities and unclear boundaries.
- Inconsistent operating practices across units, making group-level coordination harder.
- Different levels of digital and process maturity between entities.
- Brand and market positioning that varied depending on which unit customers spoke to.
- Limited group-level visibility into workflows, roles and performance.
The work that moved the needle
Operating Model Review
Reviewed the group's operating structure and clarified the role of each business unit within the group.
Business Process Redesign
Redesigned selected core processes to bring units onto a more consistent operating baseline.
SOP Development
Documented SOPs where knowledge was informal and dependency on individuals was highest.
Brand Direction
Shaped a clearer group and unit brand direction to reduce mixed messaging in the market.
Workforce & Job Design
Clarified roles and responsibilities across units to reduce overlap and support future workforce planning.
Transformation Roadmap
Set a longer-term direction across brand, operations and workforce that unit-level initiatives could align to.
What changed for the business
- Clearer group-level direction and shared understanding of each unit's role.
- More consistent internal operations across business units.
- Reduced reliance on informal, individual-held knowledge.
- More coherent brand and market positioning at the group level.
- A stronger foundation for future growth, workforce planning and further transformation across units.
Explore what powered this engagement
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